Working Student Customer Success (m/f/d)

Open banking, PSD2, financial analytics, machine learning and AI – everyone is talking about it. With us you are right in the thick of it!

FinTecSystems was founded in Munich in 2014 with the aim of making companies even more profitable through digitization and automation. As the leading banking API and smart data provider in Germany, FinTecSystems has focused primarily on the analysis of financial data.

Banks, FinTechs and payment service providers use FinTecSystems solutions, among other things, to make credit decisions in real time, to minimize credit risks and to initiate online transfers. The TÜV-certified FinTecSystems received BaFin approval as an account information service and as a payment initiation service in March 2019 and employs around 60 people at four locations. FTS works for N26, Santander, DKB and Finanzcheck, among others.

For our office in Linden we are looking for you as a working student in Customer Success!

Your tasks

As a member of the Customer Success Team, you qualify incoming inquiries from our customers and partners according to type and priority and manage them independently and reliably in a support ticketing system (HUBSPOT). After your familiarization period, you will independently answer inquiries from our customers and partners. These are primarily “simple” inquiries from 1st level support.

Another area of ​​responsibility includes the maintenance and updating of our support article database and the processing of inquiries about return debits and you update the status of the transactions in our system.

You support your colleagues from the Customer Success Team in project work and in general day-to-day business.

Your profile

  • You have a high awareness of quality and are a good communicator with an open and friendly attitude and patience. It is not difficult for you to recognize customer needs and are able to document and communicate them accordingly.
  • You are tech-savvy and also have a high level of service and customer orientation and are quick to grasp and have very good communication skills.
  • You are business fluent in written and spoken German and English
  • Nice to have, but not a must: You are studying (business) computer science or specialist computer science or comparable

This is waiting for you

FintecSystems is an innovative, solution-oriented and highly motivated company in the growth phase. We offer a dynamic, innovative work environment with flat hierarchies and fast decision-making channels. You can expect exciting tasks and a lot of creative freedom and a modern, proven technology stack.

We also offer a familiar working environment: No dress code, Duz culture, regular activitieswith the team (playing football etc.) and the opportunity to mobile working. At work there is coffee and water ad libitum. We are always open and interested in your own ideas and visions and their implementation. So that you are well positioned for your future, we offer a company pension.

We offer an interesting field of activity with many development opportunities and the feeling of having helped develop the financial industry of the future at the end of the day.

Sounds good? Then on your marks, get set, go!

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